Introduction

At SylviaVerve, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and purchase our products, including trousers, sweaters, blouses, skirts, and tank tops. Our practices comply with international regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: When you make a purchase, we collect details such as your name, shipping address, email address, and payment information. This is necessary for order processing and delivery.
• Technical Data: We automatically gather information like your IP address, browser type, and device identifiers through cookies and similar technologies to enhance website functionality and analyze trends.
• Usage Data: Details of your interactions with our site, such as pages viewed or products browsed, help us personalize your experience and optimize our offerings.

How We Use Your Information

Your data is used solely for legitimate business purposes, including:

• Processing and fulfilling your orders for our clothing products.
• Providing customer support and responding to inquiries via email.
• Sending transactional communications (e.g., order confirmations) and, with your consent, marketing updates about new collections or promotions.
• Improving our website and product selections based on aggregated analytics.
• Complying with legal obligations and preventing fraudulent activities.

We do not sell or rent your personal information to third parties.

Data Storage and Security

We implement robust security measures to safeguard your data:

• All personal information is stored on secure servers with encryption and access controls.
• Payment details are handled by PCI-compliant third-party processors; we do not store full payment card data on our systems.
• Data is retained only as long as necessary for the purposes outlined, or as required by law.

Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Ask us to erase your data, subject to legal exceptions.
• Opt-Out: Object to the use of your data for marketing or certain processing activities.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable laws.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. For details, refer to our separate Cookie Policy.

Third-Party Sharing

We may share data with trusted partners only for essential services, such as shipping carriers or analytics providers, under strict confidentiality agreements. These parties are prohibited from using your data for unrelated purposes.

International Data Transfers

If data is transferred outside your home country, we ensure adequate protection through legal mechanisms like GDPR-approved safeguards.

Contact Us

For questions about this policy or your privacy, email us at [email protected].