At SylviaVerve, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may be eligible for a refund under the following conditions.

Eligibility Criteria

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase (order number or receipt) is required.

The following items are not eligible for refunds unless defective:

• Items without original tags or packaging.
• Products showing signs of wear, damage, or alteration.

How to Initiate a Return

1. Contact our support team at [email protected] with your order number and reason for return.
2. You will receive instructions and a return shipping label if applicable.
3. Pack the items securely and ship them to the provided address.

Refund Processing

• Refunds are processed within 5-7 business days after we receive and inspect the returned items.
• The refund will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Defective or Incorrect Items

If you receive a defective or wrong product, contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

Questions?

For assistance, email us at [email protected]. We are here to help!